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Understanding The Competition Through Competitive Intelligence


Competitive Intelligence is an often underutilized, yet critical process, for understanding the overall business environment. The information gained from a solid competitive intelligence process can help support key decisions made in all areas across an organization whether it be sales, marketing, business development, operations, technology or even human resources. In order to remain competitive in the marketplace, an organization needs to understand what others are doing.

In addition to everyday decision making, competitive intelligence can also be an important input to other organizational processes such as strategic planning, balanced scorecard development, SWOT analysis, market research, industry analysis and others. Competitive Intelligence really is a key component that helps support other organizational functions and processes.

Steps In The Competitive Intelligence Process
Although organizations approach and manage the competitive intelligence process in different ways, there are some common elements across those approaches. The basic steps are as follows:
Define and validate the information need with stakeholders
Create a plan to gather, organize, synthesize and present the information
Conduct the collection and analysis
Produce the agreed upon deliverable or report
Present the competitive intelligence findings to stakeholders and get their feedback
Make the competitive intelligence information available for others in the organization

The primary goal of competitive intelligence, as with other research studies, is to generate actionable information that can be used by an organizations’ employees. This goal should be revisited at key steps in the process to ensure that what is delivered at the end meets initial expectations.

Benefits of Competitive Intelligence
There are numerous benefits to competitive intelligence. Some of the larger benefits include:
More effective decision making
Improved strategic planning process
More effective SWOT analyses
Improved Sales and Marketing performance
Enhanced Market Research process

Undertaking a Competitive Intelligence project can be a time consuming and data intensive process. That's why we've developed an online tool to help collect, synthesize and distribute competitive information. To learn more about the benefits of this online tool, please visit our product information page.
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